Shipping & Returns

Shipment processing time

Shipping is offered worldwide through Australia Post within Australia, and Star Track courier elsewhere.

All orders are processed within five (5) business days

Shipments or deliveries occur on weekdays. I will do my very best very best to make sure that your order is packed and shipped to you in a timely however if I am experiencing a high volume of orders, I will communicate with you of expected delays and provide you with updated delivery dates/times.

Shipping rates and delivery estimates

Considering that much of our gallery stock is óne off ‘and individual, we will need to communicate with you as to the best delivery option for your purchases and will provide you with the shipping method, cost, insurance and estimated delivery date before we send anything. We will require you to pay the cost of shipping prior to us dispatching your goods.

Shipment confirmation and order tracking

I will provide you with tracking and delivery information once we have dispatched your goods.

Customs, duties, and taxes

You are responsible for paying any customs and local taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Angie Russi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or store@angierussi.com.au directly to file an insurance claim (if purchased at checkout). Please photograph and save all packaging material and damaged goods before filing a claim.

Refunds

This store’s policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, I require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your financial institution, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at store@angierussi.com.au

Sale items

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at store@angierussi.com.au and send your item to: 137-43 High Street, Rushworth, VIC, 3612, Australia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and they will find out about your return.

Returns

To return your product, you should send your product to: 43 High Street, Rushworth, VIC, 3612, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.

Angie Russi in the Studio

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